Xact Web Portal FAQs
What is a difference between initial administrators and other additional users (both administrators and business users)?
Clearstream only provides customers with the two initial administrators and those two initial administrators are then fully in charge of the user management in their Organisation Unit that is they can create as many additional users (both administrators and business users) as they want but they are also fully responsible for the handling of user credentials.
How to reset initial administator?
Please send an MT599 SWIFT message, message via Message Exchange, a fax with two authorised signatures or a scanned letter with two authorised signatures via email.
The following wording should be used:
To the attention of Customeradmin
Please resend letters 1 & 2 for Xact
for XXXXXXX XXXXXXX(name of the Administrator)
with user ID: XXXXXXXXXXXXXX
Organisation Unit name: XXXXXXXX
Contact person & details: XXXXXXXX
How to replace initial administrator?
Please send an MT599 SWIFT message, message via Message Exchange, a fax with two authorised signatures or a scanned letter with two authorised signatures via email.
The following wording should be used
To the attention of Customeradmin,
Please replace our initial administrator (name of the current administrator)
with user ID: XXXXXXXXXXXX
with new initial administrator XXXXXXX(name of the new administrator)
email address XXXXXX
phone number XXXXXX
and send new letters 1 & 2 for Xact
Organisation Unit name: XXXXXXXX
Contact person & details: XXXXXXXX
I am not an initial administrator and I need credentials?
If you are not one of the two initial administrators and you need help with your credentials, please contact your internal administrators.
How to change from 4-eyes principle to 2-eyes principle for user management?
Please send us a MT599 SWIFT message, message via Message Exchange, a fax with two authorised signatures or a scanned letter with two authorised signatures via email.
The following wording should be used:
To the attention of Customeradmin,
Regarding Clearstream Xact
Please switch the "Level of Eyes Principle"
of User Management to Value = "2"
Organisation Unit name: XXXX
Contact person & details: XXXXXXXX
How to add additional modules to Xact Web Portal?
Please send an MT599 SWIFT message, message via Message Exchange, a fax with two authorised signatures or a scanned letter with two authorised signatures via email.
The following wording should be used:
To the attention of Customeradmin,
Regarding Clearstream Xact
Please add a new module called: XXXXXXXX
Organisation Unit name: XXXXXXXX
Contact person & details: XXXXXXXX
How to confirm the reception of part 1 and 2 of Xact Web Portal letters and receive part 3?
To receive part 3 (certificate), please send an MT599 SWIFT message, message via Message Exchange, a fax with two authorised signatures or a scanned letter with two authorised signatures via email.
The following wording should be used:
To the attention of Customeradmin,
We hereby confirm that we received letters 1 & 2 for Xact
for XXXXXXX XXXXXXX (names of the administrators)
Please send us Part 3
Organisation Unit: XXXXXXXX
Contact person & details: XXXXXXXX
How long are temporary credentials valid?
Temporary credentials are valid for 2 months. Within this period you need to perform the initial log in to Xact Web Portal and turn your temporary credentials into permanent ones.
How to import temporary credentials for the first time?
The procedure for installation of temporary Xact credentials can be found in the Xact Web Portal User Manual.
How long is the permanent P12 certificate valid?
The permanent P12 certificate is valid for 2 years.
What are the recommended browsers for Xact Web Portal?
The recommended browsers for Xact Web Portal are Google Chrome, Mozilla Firefox and Microsoft Edge.
How to add a new account/participant short code to Organisation Unit in Xact Web Portal?
Please send an MT599 SWIFT message, message via Message Exchange, a fax with two authorised signatures or a scanned letter with two authorised signatures via email.
The following wording should be used:
To the attention of PRGconnect
Please add account/participant short code XXXXX to our Organisation Unit XXXXX in Xact
Institution name: XXXXXXX
Contact person & details: XXXXXX
How to log in to NNA portal via Xact Web Portal?
Please note that Xact Web Portal serves only as a gateway to the NNA portal. In order to access NNA portal via Xact Web Portal the administrators need to create a new business user and assigning to that business user NNA Write permissions. Detailed information how to create a new user in Xact Web Portal can be found on our webpage